FAQ

FAQ

Frequently Asked Questions


Q. Can I use my Credit Card securely on your website?

A. Yes our website uses a secure check-out employing the industry standard 256-bit encryption. This encryption actually covers the entire website so you know you can feel safe when buying from PlanetWare.

Q. You say you don't use plastic in your products, so what do you use?

A. Great question, we do not use plastic in any of our products. Our products are created using a substance called PolyLactic Acid (PLA) made from corn starch and as such are fully compostable and recyclable. We also use a variety of other sustainable alternatives such as forest-friendly paper, wood and cardboard.

Q. Why don't you use plastic?

A. While most of us grew up with plastic in pretty much everything, the reality is that virtually all of that plastic is still around in one form or another as plastic items take up to 1000 years to break down! And even when these items do finally break down they often release dangerous chemicals such as Bisphenol A (BPA) that can cause a variety of health concerns.

Q. Why PlanetWare?

A. PlanetWare has worked extensively within the cafe and restaurant community and strives to produce products that are both environmentally responsible and offer a stylish and practical alternative to conventional petrochemical products. Recent estimates suggest that Australians use more than 1 billion takeaway coffee cups per year while the UK goes through more than 3 billion so the time to make the change to a better cup is now!

Q. We already use paper cups so why are your products better?

A. The problem with paper cups is that most of them contain a thin plastic layer on the inside - this is why those paper cups doesn't dissolve when you fill them with liquid. Unfortunately because they're lined with plastic, this also means that they won't break down as per standard paper or bioplastic products. So at PlanetWare we use a PLA lining instead of the plastic layer so that our cups can be composted and will break down naturally.

Q. Who can buy from you?

A. We accept orders from new and existing customers. Most of our clientele are from the cafe, take-away & restaurant industries but we also supply our products to breweries, medical clinics, offices and even music festivals! Really anyone who wants to use our range of sustainably sourced products.

Q. I own a cafe and would like to buy in bulk, can you offer me wholesale rates?

A. Absolutely - for further information regarding wholesale purchasing options please contact us.

Q. How will you send my goods?

A. Products purchased through our website will be sent via courier which means you can track your shipment online. Tracking details will be provided once the order has been sent.

Q. I generally purchase the same stock every time I place an order. Is there a way I can save my favourite items to make it easy to purchase each time?

A. Yes! PlanetWare now offers a 'Wishlist' function which allows you to save all your favourite items and quickly and easily reorder them whenever you want. You can also share this list via email or social media. Note - customers need to be signed in to save and share their wishlist.

Q. How many units do I have to order?

A. We have no minimum order quantities for orders placed via the website however please note that all items are sold per full carton. Please check the quantity listed on the product page before ordering as not all products have the same amount of units in each carton.

Q. Can you produce your products with my designs on them?

A. Yes! We already have many existing customers who have created their own printed design for our cups. Everything from brand logos in one or two colours up to full colour custom designed images. If you're looking for ideas or would like to see some examples please click on our 'Case Samples' page or check us out on Instagram: @planetware. To get your own custom printing quote or to find out more information about available options, please contact us.

Q. How long does it take for you to ship our order?

A. If you've ordered with us before, we typically ship stock same (business) day for all orders received before 11am and next business day for orders received after that time. Shipping for new customers is typically next business day. If your order is urgent please contact us to discuss shipping options.

Q. Do you only ship to Australia?

A. No we have options to ship worldwide through our distribution networks however only Australian orders can be placed through the website. For all international ordering queries please contact us for further information.

Q. What's next for PlanetWare?

A. Working closely with our customers we continue to evolve and revise our products and range to meet their changing needs. 2017 is shaping up as a busy year for PlanetWare as we have several new projects on the horizon - check back for more updates in the coming months!

Q. How do we get in touch with you?

A. For all of our contact details or to contact us via a form, please click on the 'Contact' tab at the top of this page.